How It Works
The Process.
Most projects go from brief to delivery in 2–4 weeks. Rush available when the timeline is tight.
Brief
Day 1You tell us what you're making — what it's for, when you need it, and how many. A quick message or a direct email gets things moving.
You provide
- →Project goals and context
- →Rough quantities
- →Hard deadline (if any)
- →Brand assets or direction
We provide
- →Confirmation of receipt
- →Clarifying questions within 1 business day
- →Initial product recommendations
Match & Quote
Days 2–3We surface the right products for your project, confirm specs, and send a written quote with a price range and delivery window.
You provide
- →Approval or adjustment to the quote
- →Deposit (50% to proceed)
We provide
- →Written quote with itemized scope
- →Lead time estimate
- →Spec sheet for your records
Make
Days 4–18 (varies)Once you approve the proof, production begins. We don't start until the proof is signed off — no surprises mid-run.
You provide
- →Print-ready files (or brief for design assist)
- →Proof approval
- →Final design sign-off
We provide
- →Digital proof within 2–3 business days
- →Production status update at key milestones
- →Pre-ship quality check
Deliver
Final dayYour order ships or is available for pickup. We include a packing list and confirm delivery. Balance due on delivery.
You provide
- →Delivery address or pickup confirmation
- →Final payment
We provide
- →Tracking number or pickup notification
- →Invoice
- →Follow-up to confirm you're happy
Revision Policy
How Proofs & Changes Work.
Each tier includes a set number of proof rounds. Once you approve a proof, any changes that require a re-plate or reprint are billed separately. Minor adjustments (colour shift, copy correction) within the same round are usually covered. Major changes after approval (new design, different product) are treated as a new job.
Rush Policy
When You're On a Tight Timeline.
Rush is available on most products subject to capacity. It typically cuts lead time by 3–5 business days and adds a 20–40% surcharge depending on the product and how tight the window is. Tell us your hard deadline upfront — we'd rather be honest than overpromise.
